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Hertz Reviews Tel Aviv Ben Gurion Airport

Read customer reviews on Hertz at Tel Aviv Ben Gurion Airport and find the best car hire deals guaranteed

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September 27, 2017
There were no indications were the bay was at the parking place I did not receive an email with the scratches (many, i took pictures) The car had no water to clean the front window
At the return it took time to find a worker for the check out Hertz in Tel Aviv was not a friendly company and the way they work was mediocre to poor
jonathanSeptember 18, 2017
Really like Hertz
No complaints.
September 2, 2017
No water for wipers Air condition very poor
MichaelAugust 30, 2017
Ease of getting car
I got a new car 2000 km and on the third day the battery died. Hertz did come to change the battery saying it was on old battery in a new car.
GilAugust 26, 2017
All was ok
August 12, 2017
Service minded staff
It was hard to find the car drop at Ben Gurion. No clear instructions where given.
August 12, 2017
Everything was ok
I have no complaint
LezAugust 11, 2017
Beyond the service and the free upgrade which was nice, Ben Gurion airport i a little bit strange when it comes to returning hire cars as you need to go to a rental city to to return and then bus back to terminal, but hertz has its return desk in The terminal itself making the returns process so much easier than the rest of the competition
August 4, 2017
Very clean car.
Slow process at the ariport.
ClaudiaJuly 30, 2017
Very good Hertz
The car was 1.0 And was not good in some places like Jerusalem.
July 26, 2017
Helpfulness of the counter staff. Mechanical soundness of vehicle.
Outer condition of vehicle. I was only presented with the Rental Car Check Out Form when I asked for it after I had inspected the car. I needed to go all the way back to the counter before they gave me a print out of the form with the existing damages.
BryanJuly 25, 2017
Service staff were supportive and friendly. When I could not find the return parking area, a staff person drove with me to the correct lot and showed me where it was (parking in the arrivals area wasn't in the directions or on any signs outside of arrivals, however).
The car wasn't clean when I got it: soda was spilled in the cup holders and food was everywhere. Also, the directions for finding the rental return did not specify it was in the ARRIVALS parking of Terminal 3. Most renters would have gone to the departure parking areas. I had to park in Vineyard and ask directions, and almost missed my flight!
July 6, 2017
No clear indication of where's the car.
HiltonJune 22, 2017
Car was new and clean and most important of all had a very good satnav witha choice of 3 systems including the best WAZE. Waze made all the difference to our stay as it always took us to the nearest car park. A brilliant system.
June 22, 2017
Dropping off at T3 as we had to go back to T1 to check in for Easy Jet.An extra wait for the shuttle and an ,uncomfortable ride.Other companies have driven us after drop off.
StephenJune 14, 2017
All very easy and directions to drop back off very clear
DanielJune 13, 2017
Drop off at Terminal 3, with an representative waiting to quickly process the vehicle.
The car had a very odd smell when first started up. Gearbox needed a service, when selecting D (drive) it took several seconds to then engage (See this in automatics that need a service) Makes for a jerky start especially when manoeuvring. Did book a Toyota Space Verson for the large book space, but got given an Hyundai i20 which was smaller.
June 13, 2017
It was an old, injured Hyundai (48000km) slow, strongly used,
TrevorMay 26, 2017
Finding the Hertz car return at Terminal 3 - poor signposting.
May 25, 2017
we got anautomatic but very small car with not sufficiant horse power for automatic
May 22, 2017
Helpful and friendly staff
Condition of the rented car
May 22, 2017
great desk service
the car battery was flat on one occasion and we had to arrange a jump start.
May 18, 2017
all the rest
waiting time on the counter was unbelieveable long!!
May 15, 2017
Pickup and drop off at the airport terminal.
I didn't get the car I booked.
GrahamMay 14, 2017
Brand new car Upgrade
Very long wait to pick up Car was a bit too big for my wife to be added as an extra driver Wait whilst dropping off -- several cars all came at same time,
May 13, 2017
the car suited us , got us to the destinations.
trouble parking in the cities. Also on the day we left, the airport terminal had changed so we had to catch the bus. Not alot of signs to know where to drop car off. Staff not impressed with where we dropped it, in a rental area with other rentals.
April 27, 2017
mobile hotspot didn't work all the time and was a bit pricey
April 26, 2017
Not the exact model and numerous scratches in the car.
April 25, 2017
The car was comfortable and performed well. It was larger than I had reserved, from a Skoda Fabia to a Honda Civic.
We had to wait about 90 minutes for the car and the upgrade was clearly for this reason. The car had several minor points of damage to the body. The plastic trim on the from wheel arch came loose while driving and I had to stop on the Highway to fix it! Fuel consumption of the car seemed high.
April 16, 2017
Good service
The code to start the car was not clearly written, there was an 8 instead of a 3, that caused some difficulty, as we could not start the car....
WilhelmusApril 14, 2017
I had to upgrade because of luggage but the car was great
You are not informed about the luggage size of the boot, so you have to upgrade when you get there.
April 13, 2017
Got Toyota Yaris instead of Skoda Fabia. Got automat instead of manual transmission. For Israeli style of driving - it is better. So, it was a small upgrade. Car had small scratches on pick-up, I took pictures before I started driving. On drop-off it was no problem, so I didnt need to argue or show the pictures.People were friendly and professional
April 11, 2017
Car corresponded well to our needs. Drop off quick and efficient, with shuttle to terminal.
Insufficient explanation about driving in Israel. Pick-up not well organized and Hertz personnel not as professional as could be. Pick-up process far too long.
April 9, 2017
The procedure was excellent.
No one could / wanted to help fasten the seat for babies. I am using Romer and other seats in Poland but this which was given had very difficult way to fasten.
ALGIRDASApril 9, 2017
New car
March 31, 2017
additional charges such as VAT that had not been mentioned when booking
March 19, 2017
Helpful staff. Everything clear and simple.
Mirror in the car didn't work properly. I informed staff when returning the rental. Insurance issues need to be simplified.
March 7, 2017
all was very fine
back counter at the bagadge was broken
March 5, 2017
quick easy
March 4, 2017
It was a good experience
February 22, 2017
Speed of service, upgrade (although i didn't ask so i suspect they didn't have the car i booked)
Car was older than many rental cars. A little smelly inside - used by a smoker!
JonathanFebruary 19, 2017
Great car and good value.
Nothing to complain about.
January 26, 2017
The time to drop off the car is very short, I did appreciate this a lot!
There was that smell in the car, like the user before me did smoke in the car although I know this is utterly forbidden! Though it seemed to me the smell of smoking!
JonathanJanuary 24, 2017
Very,very unhappy at lack of flexibility around fuel policy. I take full to full but on this occasion was running late and so returned the car with half a tank. they have now charged me for a full tank of petrol instead of the half that I used which given that I rent from them every month seems like a rip off especially as it is the first time
SabbahJanuary 4, 2017
Overall it took far too long to pick up the car (no preparation of the contract despite our reservation) and the car was below standard.
KirilDecember 28, 2016
There are additional airport charges, that weren't specified anywhere while I was doing the booking
December 11, 2016
Very kindly and professional people working on that company!
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Hertz Rating
Tel Aviv Ben Gurion Airport
Very good
7.3 / 10
2000+ ratings