Terms and Conditions

Included in the Rental Price

Insurance, Covers and Waivers

Collision Damage Waiver (CDW)
Collision Damage Waiver (CDW) limits the driver’s liability in the event that the rental car is damaged, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’.
This protection applies to all authorised drivers of the rental car.
Third-Party Liability (TPL)
Third-Party Liability (TPL) covers the driver’s liability for damage to any property, excluding the rental car itself. TPL also covers injuries suffered by other people, whether or not they are in the rental car, subject to the terms of the rental agreement.
Theft Protection (TP)
Theft Protection (TP) limits the driver’s liability for costs incurred by the theft of the rental car – or damage incurred by the theft or attempted theft – to an ‘excess’ amount, subject to the terms of the rental agreement. TP does not cover personal effects, which may be covered by the driver’s own travel or household policies.

Included at no extra cost

Airport Surcharge
Local Taxes
Premium Location Surcharge
Road Fee / Road Licensing Fee

Mileage / Kilometres

Unlimited kilometres.

Not Included in the Rental Price

Mandatory Local Charges

Valeting Fee - Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.
A Valeting Fee of 40,00 € per rental, including tax.

Driving Charges

A Young Driver Fee will apply for customers between the ages of 21 and 24 - 6,00 € per day, including tax, up to a maximum of 72,00 €.
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines - and all associated administration costs.
Customers need to pay to rent a transponder (an electronic device that will let them pass through 'Tolls'). This payment will not cover the actual cost of tolls, which the customer can pay for in one of two ways:
  • Customers who rent a device from the car hire company will have the cost of tolls charged to their credit card after the rental.
  • Customers who rent one from a Post Office, Pay Shop or Motorway service area will pay a fixed sum up front (which they may top up if required) and have any unused money refunded when they return the transponder.

Requirements for Pick-up

Credit / Debit Cards

At pick-up, the main driver must have a payment card in their name with enough available funds to cover the excess / deposit amount (which will be blocked on the card for the duration of the rental) and to pay for local fees, extra equipment and anything additionally purchased at the car hire counter.
At pick-up, customers will be required to leave a deposit to cover potential damage to or loss of car equipment, fuel costs, fines or any other extra cost not included in the rental price.
For details of acceptable payment cards, please refer to the Payment Information section.

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
All drivers must have held their driving licence for at least 12 months.
Drivers who have held a driving licence for less than 4 years will pay an additional charge of 4,50 € per days to a maximum of 54,00 € excluding tax.
For drivers whose national licence has a photocard licence and a secondary paper counterpart licence, both parts will be required when collecting the vehicle.
Not all suppliers accept the Chinese Driving Licence and its notarised translation.
UK drivers with the new-style photocard licence will need both the paper counterpart and photocard.
UK licence holders who have a paper licence only, will also need an official photo for identification.
Customers should email the details of any endorsements / penalties on their driving licence to rentalcars.com, as they might be refused the car at the counter.
An International Driving Licence is required for drivers from outside the European Union.

Forms of Identification

A passport or identity card is required.

Rental Voucher / eVoucher

When picking the car up, the main driver must present their rentalcars.com Voucher / eVoucher, which is issued after your booking is confirmed
A voucher proves that the rental is booked in a customer's name and that it's paid for.
At pick-up, the car hire company will require a printed copy of the customer's voucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

Age Requirements

Minimum age limit for this car is 21.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Arrival Details

Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section.

Payment Information

At pick-up, the following forms of payment are accepted to cover the deposit / excess amount and to pay for local fees, extra equipment and anything purchased at the car hire counter.

Accepted Credit Cards

Credit cards must be in the main driver's name.
Credit cards must have sufficient available funds to cover the full cost of the deposit / excess. This amount will be blocked on the card for the duration of the rental.
MasterCard
Visa (except Visa Dankort)
Cash and Debit cards are not accepted.
This company is unable to accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).

Deposits, Excess and Cover

Cover Information

Insurance Information
All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Both policies will be either:
  • included in the rentalcars.com package, or
  • purchasable from the car hire company, or
  • provided by the customer's credit card company.

Deposit / Excess

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

rentalcars.com Cover

Damage Excess Refund
Damage Protection
If you purchase the rentalcars.com Damage Protection waiver product before you pick the car up, we will waive your liability (and refund you) for:
  • charges for damage to the rental car’s exterior or mechanical components, including:
    • bodywork, roof, undercarriage
    • windscreen, windows, mirrors
    • wheels, tyres, hubcaps
    • engine, clutch, battery
    • locks

rentalcars.com’s Damage Protection waiver product will not waive liability in respect of:
  • ‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
  • roadside assistance charges resulting from a breakdown or accident
  • charges directly related to locking yourself out of the rental car or losing its key(s)
  • the amount the car hire company charges as a result of claiming on the car’s Theft Protection policy)
  • car hire company administration fees related to any of these points.
  • repairs not approved by the car hire company
  • cleaning charges or damage to the car’s interior (unless caused by a collision)
  • damage to / loss of child seats, GPS devices or other ‘extra equipment’.

All drivers must abide by the terms of the rental agreement: our Damage Protection waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.
If you purchase our Damage Protection waiver product, the car hire company will still block your credit card with a deposit when you pick your car up, to cover potential damage to or loss of the rental car – but our Damage Protection waiver product means that we have waived your liability to pay for the damage charges detailed here and we will refund the sum withheld from the deposit to cover these charges, subject to the terms described here.

Premium Protection

Premium Protection
If you purchase the Premium Protection waiver product before you pick the car up, your CDW & Theft Coverage excess liability will be waived. You will not be required to leave a deposit at the pick-up location.
In addition to the above, your liability will also be waived for:

  • charges for damage to the rental car’s exterior or mechanical components, including:
    • bodywork, roof, undercarriage
    • windscreen, windows, mirrors
    • wheels, tyres, hubcaps
    • engine, clutch, battery
    • locks
  • ‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
  • roadside assistance charges resulting from a breakdown or accident
  • charges directly related to locking yourself out of the rental car or losing its key(s)
  • car hire company administration fees related to any of these points.
The Premium Protection waiver product will not waive liability in respect of:
  • unauthorized use of the vehicle,
  • cleaning charges
  • damage to / loss of child seats, GPS devices or other “extra” equipment
  • loss of the vehicle documents
All drivers must abide by the terms of the rental agreement: The Premium Protection waiver product will not waive liability in respect of any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.

Optional Covers and Waivers available at counter

Super Collision Damage Waiver (SCDW) reduces the driver’s liability in the event that the rental car is damaged, limiting their legal obligation to pay for repairing or replacing the car, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’ – and in many cases, this excess is set at zero, meaning the driver’s liability is waived entirely.
This protection applies to all authorised drivers of the rental car.

Cover Arrangements

Cover Agreements

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen. 
Please note: if you do, the contract will be between you and the car hire company. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides. 
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Please make sure that you read the terms and conditions you receive when you sign the agreement at pick-up, to find out more about the policy’s exclusions and limits.
Before purchasing any cover, please check any travel or vehicle policies you already have, as they may provide equivalent cover.
If extra insurance, or cover is purchased at the car hire counter the deposit amount will be reduced.

Administration Charges

Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.
An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.

Fuel Policy Options

Pay at Pick-up (Refund)
The car's fuel tank will be full or part-full at pick-up, and the customer will pay for that fuel on signing the rental agreement.
The charge for this fuel will depend on the size of the car's fuel tank and the car hire company’s pricing policy. Due to refuelling logistics, the fuel may cost more than at a local petrol station.
A refund will be given for any fuel left in the tank when the car is dropped off.
Customers are required to pay a refuelling charge of between 16,00 € and 42,00 € excluding tax, to cover logistic expenses. This is not refundable.

Extra Services (Payable at Counter)

One-Way Rentals

If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.
The cost of this service will be confirmed after you have made the booking and we have confirmed with the car company that this would be allowed.

Outside Office Hours

If you require the car to be available outside of normal office hours, whether for the pick-up or the drop-off, the car hire company will arrange for a member of staff to be available. Prior notification is required for this service and it will incur a fee to cover additional man hours.
The cost of this service is 40,00 €.

Cross-Border and Boundary rules

Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise rentalcars.com before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Customers must inform the car hire company of any cross-border travel as restrictions may apply in certain countries where the car cannot be taken.

Taxes & Fees

Any additional services will be subject to any applicable sales taxes and location fees.

Extra Equipment (Payable at Counter)

Pay local extras equipment

Additional extras should be requested at the time of booking, and paid for (directly to the car hire company) at the time of pick-up. Please note that rentalcars.com cannot guarantee their availability - and that prices are controlled by the car hire company and may be subject to change.

Extra Equipment Conditions

Additional extras will be subject to any applicable sales taxes and location taxes.
A deposit of 90,00 € will be required.

Additional Drivers

The cost to add an additional driver is 5,00 € per day, up to a maximum of 70,00 € excluding tax.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
Maximum number of drivers per contract is 3.

Important Information

rentalcars.com Important Information

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company. If you are not satisfied with their response, please visit our Contact Us page and tell us about it.
If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.
If you run into any problems during your rental, just call the Emergency phone number, which you’ll find at the bottom of your voucher. If you are calling outside normal office hours, you will have the option of talking to someone in English or leaving a message and a contact number – after which we will contact you as soon as possible.
Information Regarding Exchange Rates and Fees
Please note that rentalcars.com cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may also charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.
Our full Terms & Conditions can be viewed at http://www.rentalcars.com/TermsAndConditions.do

Car Hire Company Important Information

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Roadside Assistance - Most car hire companies will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section.
At pick-up, the customer may choose to take a different car, rather than the one reserved for them.
If they do, they may be charged an additional premium, even if the new car is smaller than their original choice.
If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.
There will be a 59 minute grace period for the return of all vehicles. If car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.

Cancellations, No Shows & Amendments

Cancellation of Fully Prepaid Bookings
  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:
    • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:
    • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental
    • if you do not call us from the counter, you’ll receive no refund.
Cancellation of Deposit Bookings
  • If you cancel 48 hours or more before your rental is due to start, you'll receive a refund of the money you've paid, minus the deposit.
  • If you cancel less than 48 hours in advance, but before your rental is due to start, you'll receive a refund of the money you've paid, minus either the deposit or the cost of a 3 days rental, whichever is greater.
    • If you had booked the car for less than 3 days, there won't be any additional charge, but you won't receive any refund.
No-Show
A ‘No-show’ is when you:
  • wish to cancel but don’t tell us before your rental is due to start, or
  • fail to pick the car up at the arranged time and date, or
  • fail to provide the documentation that’s required to pick the car up, or
  • fail to provide a credit card in the main driver’s name with enough available funds on it.
In all of these cases, you’ll receive no refund of the money you’ve paid.
The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
Amendments
You can amend your rental online, free of charge, at any point before your rental is due to start. If you amend something that affects the rental price (e.g. location, car group or length of rental) you’ll be charged at the current published price, which may be different from what you originally paid.
Please call us if your pick-up time is less than 48 hours away and you wish to amend your booking.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.

Company Registration Details

rentalcars.com, registered trademark of TravelJigsaw Limited, registered office office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007