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Return Information
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Driver aged between 25 – 70?
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We are currently searching for the best deal on your car hire...

  • No Credit Card fees
  • No Amendment fees

To try and answer any questions you might have, we've listed some of the questions we are most frequently asked. If you can't find the answer to your question, please don't hesitate to contact us by clicking on the "Contact Us" link below and filling in the online form.

Question: What do I need to take to collect the car?
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Question: Can I rent a car if I don't have a credit card?
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Question: How do I amend my booking / add my flight number?
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Question: What payment methods does Rentalcars.com accept?
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Question: How do I cancel my booking?
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Question: What is the cancellation policy?
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Question: Do I have to pay for additional drivers?
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Question: Will I have to pay additional charges at the rental counter?
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Question: What are the driving licence requirements?
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Question: How do I pay for extra equipment?
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Question: How do I request an invoice or receipt?
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Question: What if I want to take the hire car to another country?
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Question: What if I have queries after my rental is finished?
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Question: What is a fuel policy?
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Question: What additional cover can Rentalcars.com provide?
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Question: What if I haven’t received any confirmation for my booking?
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Question: Where can I find out about my rental car’s insurance or cover?
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Question: What insurances does my rental car have?
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Question: Can I get a refund if I returned my car early?
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Question: What is an excess?
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Question: What is a Collision Damage Waiver or CDW?
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Question: What is Theft Protection or TP?
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Question: What should I do when I get to my car?
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Question: Why do I need to sign a rental agreement at the counter?
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Question: How can I avoid additional charges when I drop off the car?
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Question: What shall I do if the car breaks down, or if I am involved in an accident?
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Question: Why have I been charged by the car hire company?
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Question: How do I create an Account?
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Question: What if I want to pick up or drop off my rental car outside working hours?
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Question: What happens if my flight is delayed or cancelled?
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Question: Will I have to leave a deposit when I pick my car up?
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Question: What additional cover can I buy from the counter staff?
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