Enter your email address and we will send your reference number to this address.
Your booking reference has been emailed to you.
To try and help answer any questions you might have we've listed below some of the questions we are most frequently asked. But if you can't find the answer to you question please don't hesitate to contact us at email@example.com where a member of our team will be happy to assist
We offer the following car types:
• Economy Cars
• Compact Cars
• Mid-size Cars
• Standard Cars
• Full-size (4 door) Cars
• Premium Cars
• Luxury Cars
• Mini-van (7 passenger)
• Full-size Vans.
Our web site includes a full description of each car type, including the typical number of passengers and pieces of luggage each will accommodate. Rental car companies carry a variety of makes and models for each car type listed above. As a result, the rental car companies are not able to guarantee the specific make or model you will receive at the rental counter. Requests for non-smoking vehicles should be made at the rental counter. Rental car companies are not able to guarantee the availability of a non-smoking vehicle.
You can submit a request for a rental car that someone else will be driving as long as you enter the driver’s full name and age and the driver meets the following requirements:
Has a valid driver's license issued in his or her full name - the rental company will verify age and may check the driver's driving record. Non-U.S. residents must present a valid international driver's license from his/her home country.
Has a valid credit card with a minimum of $200 or more of available credit. Most locations also accept debit cards.
Meets the minimum age requirements.
Keep in mind that when you initial the request on our Web site you are indicating that the DRIVER accepts all of priceline Rental Cars’ Terms and Conditions and that the driver will be denied rental if any of the above criteria are not met.
If purchased prior to 9/21/2009
In order to file a claim, please submit a claim in writing as soon as soon as possible, and provide the following within the body of the written claim:
• Specific dates of travel
• Detailed description of the nature of your loss
• Your Collision Damage Coverage Policy Number
• Name of the travel agency or rental location
• Rental agreement that shows proof of travel
• Amount charged
• Police accident or incident report
Upon receipt of the information requested above, you will receive a claim form from AIG.. For additional questions or concerns, please call AIG toll free at 1-877-399-7765. If you are calling from outside the United States or Canada, you can collect call 1-713-267-3365.
Send all claims to the following address:
AIG International Services
6464 Savoy Drive Suite 200
Houston, Texas 77036
If purchased on or after 9/21/2009
In order to file a claim, you please contact BerkelyCare by any one of the following ways:
Online Claim Initiation: www.travelclaim.com
By Phone: Toll free at: 1-(877) 892-7951 or 1-(516) 342-2720
By Mail: BerkelyCare, 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753
By E-mail: firstname.lastname@example.org
Yes. You can book a rental car reservation with a different pick-up and drop-off location (also known as a "one-way" rental). One way rentals are available between two airports or between an airport and an off-airport location. For example, you can enter a pick-up location at Orlando International Airport (MCO) and a drop-off location in Miami if that is where you will end your trip.
There may be a &"drop off"; fee charged by the rental car company.
Know Your Insurance Coverage:
Be sure to research the insurance coverage available on your current automobile policy, your credit card agreement and your homeowners or renter's policy prior to picking up your rental car. This will help you make the most informed decision about optional coverages offered at the rental counter.
Inspect the Condition of Your Rental Car:
Take a walk around your rental car with an agent before you leave the rental location. Be sure to make note of any scratches, dents, dings, etc. and report them so there is no confusion regarding the car’s condition upon return.
Get to Know the Features on Your Rental Car:
Take a few minutes before you leave the rental location to familiarize yourself with where everything is on your rental car. Check the headlights, hazards, windshield wipers, door locks, spare tire, etc.
Look at a Map Before Leaving the Airport:
Be sure to ask the agent at the rental counter for directions or a map of the area. Most rental car companies provide free maps as a courtesy.
Avoid Additional Charges at Drop-off:
Be sure to return your rental car at the designated date and time on your rental agreement to avoid extra day and/or extra hour charges. If you do not opt to pre-purchase gas at the rental counter, be sure the gas tank is full upon return to avoid gas and re-fueling fees.
When you choose your rental car company and your exact rate we will provide an estimate of what the rental car company will charge you when you rent the car. This estimate is based on information available from the rental car company directly and includes an estimate of taxes, fees, and surcharges that may apply to your transaction at the time of reservation. It does not include any additional gas, fees, or other surcharges.
Please check with the rental car company when you are at the rental counter for complete rate details.
Pointer - If you have any questions about what you have been charged - check your paperwork! Charges for optional items will be listed on your rental agreement (provided by the rental company) and you are often required to initial by them at pick-up. Any questions concerning optional items should be directed to the rental company that accepts your request.
When collecting the vehicle you will be required to leave a deposit to the value of any insurance excess which may be charged by our car rental partner if the car is damaged during the rental. The maximum excess will be shown in the terms & conditions during the booking process.
The rentalcars.com Excess Refund product which, if purchased prior to collecting the vehicle, will cover you for damage excess that you may be charged (please see the note below on inclusions & exclusions). The damage excess can be reclaimed through rentalcars.com subject to our terms and conditions, provided you forward a copy of the following to rentalcars.com.
In the above circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess.
For further information regarding this product, please do not hesitate to contact a member of our team by email: email@example.com.
rentalcars.com is part of Priceline Group ID: E30C9